Terms & Conditions

All classes must be booked in advance through this website. The full class fee is paid online when you book (unless you pay with class credits or an eligible gift voucher).

Cancel at least 24 hours before the class start time to receive a refund as class credits matching the credit cost of that class — for example, 1 credit for a standard 1-hour class or 1.5 credits for 90 minutes. The cash price you paid does not change the credit refund. Late cancellations within 24 hours of the class are not refunded.

4-week courses are booked as a full block and paid in full. Class credits cannot be used to book courses. Cancelling a course cancels all four weeks. If you cancel before the course starts, and at least 24 hours before week 1, you receive a credit refund equal to four weeks at the per-week credit cost (for example, 4 credits when each week is 1 credit). If the course has already started, all four weeks are still cancelled but there is no refund.

Cash refunds are available but must be requested by emailing hello@wildheartscollective.org and are processed manually by the studio.

Members under 18 must be registered as child members by a parent or legal guardian. The parent or guardian signs in with their own email, gives consent, and uploads proof of identification. Child members complete the same membership information, but they book and pay separately — switch to the child's profile before booking so classes, credits, and payments stay on their membership.

The studio may refuse or pause a child membership if consent or identification cannot be verified, or if participation would not be safe.

Please arrive 5–10 minutes before class. Appropriate clothing is required. The studio must be kept clean and equipment treated with care. Full terms will be provided to members upon joining.